Data & Account Deletion

How to delete your data or permanently remove your Recidy account

⚠️ Before You Delete

Consider these alternatives: Log out to take a break, cancel your subscription to switch to the free plan, or contact support at info@recidy.com if you're having issues.

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Two Deletion Options

Recidy offers two separate deletion options depending on your needs:

Option 1: Delete Data Only

Removes all your organizations and files while keeping your account active. You can continue to use Recidy and create new data.

Ideal if you want a fresh start but keep your account.

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How to Delete

Both options are available in the app's Profile settings:

Step-by-Step Instructions:

  1. Open the Recidy app on your device
  2. Tap the Avatar icon to open Settings
  3. Tap Manage account
  4. Scroll to the Danger Zone section
  5. Choose your option:
    • Delete data - Removes organizations and files only
    • Delete account - Removes everything including your account
  6. If enabled, complete biometric authentication
  7. Sign in again to verify your identity
  8. Confirm the deletion when prompted

⚠️ Both deletions are immediate. Once confirmed, the action happens instantly and cannot be recovered.

What Gets Deleted:

When you delete data:

  • Organizations: All business profiles and personal accounts (Note: Personal organizations cannot be deleted individually from the organization screen, but are included in this user-level data deletion)
  • Financial records: Invoices, receipts, expenses, and reports
  • Files: All uploaded documents, images, and attachments
  • Subscriptions: Active subscriptions are canceled automatically
  • Team access: Shared organization members lose access
  • Your account: Remains active - you can continue using Recidy

When you delete your account:

  • Everything listed above, plus:
  • User account: Your profile and login credentials are permanently removed
  • Access: You can no longer sign in with this account

Have questions about account deletion?

Visit our FAQ page for answers to common questions, or contact us at info@recidy.com for help.

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What Happens to My Data

  • Immediate removal: Data is deleted from active systems instantly and becomes inaccessible
  • Backup purging: Backups containing your data are permanently removed within 30 days
  • Legal compliance: Some information may be retained if required by law (e.g., transaction records for tax purposes)
  • Anonymized data: Aggregated, anonymized analytics may be kept for service improvements but cannot identify you

For complete details, see our Privacy Policy.

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Need Help?

If you have questions, encounter issues, or can't access the app:

  • Email: info@recidy.com
  • Subject: "Account Deletion Request" or "Account Deletion Help"
  • What to include: Your registered email address and brief description
  • Response time: Within 2-3 business days

We're here to help you through the process or answer any concerns.